Returns and refunds

10. Right of withdrawal

10.1 The Consumer is entitled to withdraw from any contract concluded under these Conditions, without any penalty, within 14 (fourteen) days from when (i) the Product was delivered or (ii) in the case of purchase of several Products delivered separately with a single order, the last Product was delivered.

10.2 To exercise the right of withdrawal, the Consumer must inform the Seller, before the expiry of the term referred to in paragraph 10.1 above, of his decision by accessing the “My Returns” page from My Account or, if he is not registered on the site, by accessing the dedicated page and entering the order number and the e-mail with which he made the purchase. Alternatively, the Consumer may send a communication to the Seller at the e-mail address info@yourcolorvision.it, of his decision to withdraw using the model withdrawal form provided by the Seller (click here).

10.3 Following the provisions of paragraph 10.2 above, the Consumer will receive an email confirming the exercise of the withdrawal, containing the return form to be included in the package, and the instructions to proceed with the return of the Product, to be transmitted no later than the following 14 (fourteen) days to:

Colorvision s.r.l., via Fiume n. 36 – 32040 Domegge di Cadore (BL) – ITALY.

10.4 If the Consumer has received the Product, he is required to return it to the address indicated in point 10.3 above, without undue delay and, in any case, within 14 (fourteen) days from the day on which you communicated the withdrawal. The deadline is met if the Consumer sends back the Products before the expiry of the period of 14 (fourteen) days. The risks and direct costs deriving from the return of the Products will remain, in any case, borne by the Consumer, who expressly accepts. If the Consumer exercises the withdrawal through the Site, before confirming the request for withdrawal, the cost for returning the Products will be indicated to the same, if the Consumer wants to use the return service offered by the Site.

10.5 In case of exercise of the right of withdrawal by the Consumer, the latter will be refunded the payments made by the same, including delivery costs, with the exception of additional costs deriving from any choice of a type of delivery other than the least expensive type of standard delivery offered by the Seller and with the exception of any costs of customizing the Product,  without undue delay and, in any case, no later than 14 (fourteen) days from the exercise of the withdrawal. These refunds will be made using the same means of payment used by the Consumer for the initial transaction, unless the Consumer requests a refund on a different means of payment, in this case, remaining the responsibility of the Consumer for any additional costs deriving from it. The refund may be suspended until receipt of the Products or until the Consumer has demonstrated that he has returned the Products, whichever is earlier.

10.6 The Consumer is responsible for the decrease in the value of the Products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Products. Therefore, if the returned Products are damaged (for example, removal of the authenticity label and / or security seal, sign of wear, abrasion, scratch, deformation, etc.) and / or not complete with all their elements and accessories (including labels and tags unaltered and attached to the Product), not accompanied by the instructions / notes / manuals attached,  if present, from the original packaging and packaging and from the warranty certificate, where present, the Consumer will be liable for the decrease in the value of the goods, and will be entitled to a refund of the amount equal to the residual value of the Product. To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves its integrity and protects it during transport.